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Reporting Complaint to Insurance Regulators:
You may also send your complaint to Insurance Regulator:
For Emirates of Abu Dhabi (Health Authority Abu Dhabi): Send email to  contact@abudhabi.ae
For Emirates of Dubai(Dubai Health Authority): Visit http://ipromes.eclaimlink.ae
For any other complaints (Insurance Authority): Visit https://smartservices.ia.gov.ae

Contact Details

Tel :

  • Toll Free: 800 462924 (24 x 7)
  • +971 4 3552354
  • +971 4 3512339

Email :

Office Hours :

  • Sunday - Thursday 8:00 AM - 1:00 PM & 2:00 PM - 5:00 PM

Address :

  • Dubai:
  • P.O. BOX- 111032,
    Office 802, Tower A, The Opus by Omniyat,
    Al A`Amal Street, Business Bay,
    Dubai, United Arab Emirates.

  • Abu Dhabi:
  • P.O. Box No. 26551,
    Office no. 102,1st Floor, Dhafir Tower,
    Fatima Bint Mubarak Street
    Electra – Najda Intersection, Abu Dhabi.